Outsourcing is the process of contracting an existing business function or process of an organization to an independent organization, and ceasing to perform that function or process internally, instead purchasing it as a service.
Troubleshooting, configuration and availability
Information Technology Support`s Service Desk plays a critical role in your business IT infrastructure ensuring reliability, availability and continuity of IT services rather than just logging and resolving end-user issues. Our Service Desk operations are delivered through our highly skilled engineers using consistent set of tools and processes providing efficient and cost effective IT Services to our customers.
Service support calls can be logged at any time of the day or night, irrespective of the contracted hours of cover. Clients are provided with 24 hours online access to iTech Support Centre Client Portal which allows users to create a service request ticket, report an incident or monitor the status of an existing request at any time.