Voip Services

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Hosted Unified Communications Solution

Voice over IP (VoIP) lets people make telephone calls via the internet. VoIP converts the voice signal from an ordinary telephone into a digital signal, which travels over the internet, and then converts it back. With our VoIP service, customers can make and receive calls UK and worldwide through the internet.

  • Reduce your operating costs
  • Get started quickly, with little or no capital outlay
  • Enable teleworking and home offices
  • Engage new technologies such as voicemail to email, fax to email and follow me technology
  • Be truly mobile

VoIP Solo

Single user VoIP
Maximum number of connected VoIP phones 1
Inbound telephone numbers provided 1
Number of hunt groups included unlimited
Voicemail boxes and voicemail to email 1
Call forwarding included1
Calls to UK landlines (peak/off peak per min) 1p / 0.5p
Calls to UK mobiles from (peak/off peak per min) 8.5p / 8p
Further information 1 Call forwarding charges will apply at our standard outbound rates
Payment by Direct Debit in arrears or by Credit/Debit card on pre-pay
£2.99
per month
Available inclusive calls plans per month
Unlimited UK landline calls +£6.50
Unlimited UK landline calls + 200 UK mobile mins +£24
Unlimited UK landline calls + 500 UK mobile mins +£43

Want to see the features included in this package?

Click on the inclusive features link at the top of the page to find out what's included in our single user VoIP package

Summary of call charges to UK destinations

Destination Peak cost (per min) Off peak cost (per min)
UK landlines (01,02,03) 1p 0.5p
UK freephone numbers (0800) 0p 0p
UK mobiles 8.5p 8p
UK 0845 number 4.5p 2p

Additional Services

Additional Services Plan Description Pricing
Call Recording 1 year retention Recordings are retained in our secure, searchable online archive for 1 year £1.99
per month
6 years retention Recordings are retained in our secure, searchable online archive for 6 years; compliant with money laundering legislation and most Governmental data retention requirements £5.99
per month
Call Director IVR Call Director Full use of our Standard Professional Prompts. Multi-layered IVR optional, single price covers whole account. £2.99
per month
Virtual Receptionist Lite 20 Receptionist Calls £14.99
per month
Standard 40 Receptionist Calls £28.00
per month
Professional 100 Receptionist Calls £66.00
per month
Fax (facsimile) Fax to Email Fax to email is our inbound fax service, which allows you to receive faxes from other people via email. We give you your own business fax number, or multiple numbers if needed. You tell us where to send faxes that arrive on that number to. When a fax comes in to your number, we convert it to an Adobe PDF document, add it as an attachment to an email and send it through to you. £2.99
per month
Email to Fax Email to fax allows you to send a fax to any fax machine, anywhere in the world, simply by sending an email. You sign up, add your email address as an authorised user for your account, add some credit (a minimum of £5) and then you're ready to go. 7p per page
(UK Landline)

One of the features that's often missed by other business VoIP providers is the ability to have an alternative routing plan in place when your business is closed.

With out of hours routing, you can define a special routing plan that executes when your business is closed.

You specify the routing you want, and enter your normal operating hours and our system does the rest for you.

Typically, customers will play a message to their caller, letting them know that they are closed and what their opening hours are. You aren't restricted in this routing though, and many customers route to an on call support number or other destination.

Our out of hours routing wizard also has all of the public holidays as published by the DTI already programmed in.

We also include holiday zones (England & Wales, Scotland and Northern Ireland) to account for differences in public holidays.

Often, when forwarding a call to many different destinations; either at the same time using multi-route or one after the other, it is possible that the call may be answered by a voicemail system on one of the numbers forwarded to.

Call delivery assurance is a feature that ensures that a call, when forwarded, is answered by a real person before the call is connected.

When you switch on call delivery assurance, when a call is answered, our system plays a short prompt to the answering party, asking them to confirm that they want to accept the call.

If the answering party fails to accept the call then the call is taken back and the next step in your routing is attempted instead.

Call delivery assurance is a valuable feature when you want to ensure the call gets answered by a real person.

Call delivery assurance can also be used if you want to give yourself the choice of accepting a VoIP call when forwarding to a destination where you may not know it's a VoIP call before picking it up.

Being able to transfer a call to a colleague is essential in most business environments. We support attended transfer and blind transfer.

Attended transfer

When transferring a call on to another person, it is common to speak with them prior to connecting the customer. You might want to consult with them or let them know who you are transferring and why.

Attended transfer is typically done by calling the third party on a second line on your VoIP phone and when you've spoken with them, pressing the transfer button and selecting the line that your original caller is on.

Blind transfer

In some situations, you might want to transfer your caller on to a colleague or third party without waiting for the colleague to answer. This is a called a blind transfer.

Usually, you can accomplish a blind transfer by pressing the transfer button on your phone and then dialling the number you want to transfer your caller to.

Both blind transfers and attended transfers can be done using either external telephone numbers or to internal extensions.

Three way calling lets you set up and ad hoc conference with you and two others parties on your phone.

You may be speaking with one party while keeping another on hold. With three way calling, you can connect all three of you together in a mini telephone conference.

Three way calling is invaluable for quick consultations.

It doesn't present a very professional image when you hear the person in the company you've called shouting across the room for information.

We provide professional quality music on hold when you place your customers on hold. We have a selection of music that we use.

On most VoIP phones, when on a call, press the hold key on your VoIP phone to place a caller on hold - they will hear hold music. To return them from hold, press the line key that the call is on.

As well as music while on hold, you can configure your VoIP numbers to play music to your caller instead of them hearing a ringing tone.

The music available is the same selection as our hold music.

We generally recommend to our customers that they configure their routing to play a message to their caller before routing to music whilst ringing; this can reassure your caller that they've come through to the right place.

We provide inbound caller ID display as well as the facility to show or hide your caller ID on outbound calls.

You can show or hide your caller ID globally or on a call by call basis (prefix your called number with 141).

We can even display an alternative caller ID, so long as you can verify ownership of the number in question.

With inbound caller ID, we will present the caller ID of the original calling party, regardless of if the call has been forwarded.

Line display name is a key feature if you want to find out which of your VoIP number a call has arrived on.

Our customers very often establish more than one number with us, where those numbers all ring on a single VoIP phone.

Examples of this include numbers for marketing campaigns, businesses that may want many numbers in different area codes or serial entrepreneurs.

The line display name feature allows you to define a display name that will show on your VoIP phone when a call arrives - making sure that you know exactly which line the call came in on.

Many of our customers may have more than one established business that they want us to provide numbering for, or need to acquire numbers in many different area codes that they serve.

With a single itech, business VoIP account, you can add multiple VoIP Solo numbers in any area code you choose, without any restrictions.

Our whisper facility allows you to define a recording to be played when a call is connected to you. You specify the recording on each of your numbers - so you'll always know where the call came from.

Only you will hear the whispered recording. Your caller continues to hear ringing while the short audio file is played to you.

Call waiting is a service that most of us are familiar with.

Call waiting in the VoIP world really reveals the key differences between fixed line installations and a VoIP based service.

In the fixed line world, when you have a call waiting, as you only have one line, you only hear a beep in your ear.

With call waiting on a VoIP based system, your second line light on your VoIP phone will flash, telling you exactly who is calling and which line they called in on.

Picking up a waiting call is as simple as pressing the second line button and hey presto - you can easily switch between your current call, waiting call and back again.

With a VoIP number, you can forward your calls to any destination you want:

  • A VoIP phone
  • Another provider's VoIP phone (provided they provide a SIP URI)
  • A UK landline
  • A UK mobile
  • An overseas landline or mobile

Our forwarding system is very flexible and forwarding can be defined as for all calls, or only calls that don't get answered after x seconds.

You can create multiple forwarding rules to keep attempting to forward the call to different places in order to connect a call.

You can even forward to multiple destinations at the same time (see our multi route feature).

Forwarding rules can be updated in real time on your control panel.

With our routing wizard in your control panel, you can set up hunt groups to ring an incoming call on multiple VoIP phones at the same time.

Wherever the call is picked up first, it gets connected.

VoIP can really add flexibility to this more traditional feature, allowing you to define hunt groups across multiple locations - so anyone in your organisation can answer a call; whether they are working from the office, from home or anywhere else in the world that they have an Internet connection.

Multi route is a feature unique to us. It allows you to forward your VoIP number to multiple destinations at the same time.

Multi route is similar to hunt groups, except you can also include external mobile or landline numbers as well as your VoIP phone.

With multi route, for example, you can have your incoming call ring on your VoIP telephone and your mobile at the same time. That way you can pick the call up wherever you are.

With a VoIP number you can take advantage of the ability to upload an introductory audio message to play to your callers prior to a call being connected. Doing so gives your caller the reassurance that they've called the right number and that they're dealing with a reputable company.

If you choose, you can also configure music to play while they are waiting for their call to be answered: all the time adding to your professional image.

General

All of our external numbers and internal business extensions come with our professional voicemail facility:

  • PIN control for mailbox protection
  • Record seperate announcements for away/busy/vacation etc.
  • Voicemail to email
  • Forwarding messages to other mailboxes

Voicmail to Email

You can configure any email address you want with your number / extension and we'll send you an email telling you:

  • Who called
  • When they called
  • Voicemail to email
  • A .wav file with the message that was left for you

Accessing Voicmail

You can access voicemail by dialling 8000 if you have a phone on our system or by dialling the telephone number the voicemail box is attached to. See our support section for more information.

Do you have a call management or other external application that you'd like to integrate with our service?

If so, then our Dial by URL feature may be of interest to you.

Dial by URL is a simple feature that allows you to specify a number to dial through a web URL.

When we receive a dial request, we will ring the IP telephone you've specified to place the call from. As soon as you pick up the ringing device, we'll place an outbound call to the number specified in your Dial by URL request.

Dial by URL is free with any itech number, simple to use, easy to understand and technology independent.

Please contact our sales team for more information on this feature.

None of us enjoy continuously being hassled by nuisance numbers or anonymous callers, least of all when you’re at work or trying to run a business.

Inbound Call Filtering facility lets you block those unwanted calls so nuisance callers no longer disturb you as you go about your day-to-day tasks.

It’s all handled very easily in your online control panel, by inputting numbers and using drop-down lists to setup which numbers you want to block from reaching any number you have with us.

Additionally, you can also configure for any caller ringing anonymously to be blocked from reaching any number on your account, or across all numbers if you have multiple numbers with us.

As it’s setup and managed entirely online in your account, you can simply dip in and out wherever you are in the world to add or remove numbers from your lists.

Having an archive of call recordings can help your business in a number of ways: they can be used in staff training, they're useful for keeping records and they can be extremely helpful to have at hand in the event of resolving a dispute.

With itech Call Recording you have the luxury of being able to make and receive calls safe in the knowledge that they're recorded and stored within your account with us for up to six years – and are easily accessed via your Control Panel.

This means regardless of where you are, you will be able to access your call recordings – all you need is an Internet connection so you can log in to your itech account.

There is no limit on the number of recordings allowed in your archive and they will automatically be stored after a call has ended, while you control whether you want all calls to be recorded or just specific calls (E.g. incoming calls or outgoing calls). You can also search for specific recordings by the caller or recipient number, the month of the call or the extension number.

This is a great feature if you make a lot of important phone calls and want to have the peace of mind that you have recordings available should you need them, and can be extremely convenient to have at hand in the event that, for example, you need to settle a dispute or want to double check an important meeting time.

NOTE: This is an optional add-on feature.

With so many callers simply hanging up when they are prompted to leave a voicemail it can have consequences on your business, as many of those customers will simply call one of your competitors.

Using Virtual Receptionist you needn't risk this happening again as every time you can't take a call, our receptionists can take it for you ​– and what's more; you decide when customers are to be diverted to Virtual Receptionist using our Routing Wizard.

For example, you may want to only divert calls when you're busy or when you don't answer after a specific number of seconds - or you may wish to divert all calls.

Our professional receptionists answer using your company name and a script prepared by you; seamlessly appearing as a regular receptionist within your organisation.

You will receive the number of the caller via email along with any message they left for you, as well as a recording of the interaction your customer had with our receptionist.

It is completely confidential and removes the need to actually invest in a new employee.

NOTE: This is an optional add-on service.

If you feel you spend too much time transferring customer calls between different departments, or you simply want to appear bigger, you can use Call Director, commonly referred to as IVR, to remove this need and increase productivity.

IVR ensures customers who call your number must first specify which department they would like to speak to (E.g. "For sales, press one") before automatically being connected to someone.

You get to choose how simple or detailed your menus are as our Call Director allows unlimited levels, ensuring that your customers will be satisfied that they're getting put directly through to the relevant person and avoid feeling like they're being passed from department to department.

You choose which prompts you would like to assign to which keypad buttons, while you can also pick from our range of professional prompts or record your own.

This feature is also great to use to present a professional image to your customers; making your organisation appear larger than it actually may be.

NOTE: This is an optional add-on service.

Terms & Conditions for the Supply of Goods & Services

  • This page (together with our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy tells you information about us and the legal terms and conditions (Terms) on which we sell any of the Goods or Services listed on our website (our site) to you.
  • These Terms will apply to any contract between us for the sale of Goods and Services to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Goods or Services from our site. Please note that by ordering any of our Goods, you agree to be bound by these Terms and the other documents expressly referred to in it.
  • Please click on the terms acceptance button during the signup process if you accept these terms. If you refuse to accept these Terms, you will not be able to order any Goods or Services from our site.
  • You should print a copy of these Terms or save them to your computer for future reference.
  • We amend these Terms from time to time. Every time you wish to order Goods or Services, please check these Terms to ensure you understand the terms which will apply at that time.
  • The Customer's attention is particularly drawn to the provisions of Clause 12.

01. Interpretation

1.1 Definitions. In these Conditions, the following definitions apply:

  • 1.a. Business Day: a day (other than a Saturday, Sunday or a public holiday) when banks in London are open for business.
  • 1.b. Commencement Date: has the meaning set out in clause 2.2.
  • 1.c. Conditions: these terms and conditions as amended from time to time in accordance with clause 15.8.
  • 1.d. Contract: the contract between the Supplier and the Customer for the supply of Goods and/or Services in accordance with these Conditions.
  • 1.e. Customer: the person or firm who purchases the Goods and/or Services from the Supplier.
  • 1.f. Deliverables: the deliverables set out in the Order.
  • 1.g. Delivery Location: has the meaning set out in clause 4.2.
  • 1.h. Force Majeure Event: has the meaning given to it in clause 20.1.
  • 1.i. Goods: the goods (or any part of them) set out in the Order.
  • 1.j. Goods Specification: any specification for the Goods, including any relevant plans or drawings, that is agreed in writing by the Customer and the Supplier.
  • 1.k. Intellectual Property Rights: all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
  • 1.l. Order: the Customer's order for the supply of Goods and/or Services, as set out in the Customer's purchase order form.
  • 1.m. Services: the services, including the Deliverables, supplied by the Supplier to the Customer as set out in the Service Specification.
  • 1.n. Service Specification: the description or specification for the Services provided by the Supplier to the Customer.
  • 1.o. Supplier: ​Pebbletree Limited registered in England and Wales with company number 05587730
  • 1.p. Supplier Materials: has the meaning set out in clause 12.1(g).

1.2 Construction. In these Conditions, the following rules apply:

  • a. a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
  • b. a reference to a party includes its personal representatives, successors or permitted
  • c. a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
  • d. any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
  • e. a reference to writing or written includes faxes and e-mails.

02. Basis of Contract

  • 2.1. The Order constitutes an offer by the Customer to purchase Goods and/or Services in accordance with these Conditions.
  • 2.2. The Order shall only be deemed to be accepted when the Supplier issues a written dispatch notification to the Customer - at which point and on which date the Contract shall come into existence (Commencement Date)
  • 2.3. The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not set out in the Contract.
  • 2.4. Any samples, drawings, descriptive matter or advertising issued by the Supplier and any descriptions of the Goods or illustrations or descriptions of the Services contained in the Supplier's catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Services and/or Goods described in them. They shall not form part of the Contract or have any contractual force.
  • 2.5. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
  • 2.6. Any quotation given by the Supplier shall not constitute an offer, and is only valid for a period of 20 minutes from the time you select the item for purchase.
  • 2.7. All of these Conditions shall apply to the supply of both Goods and Services except where application to one or the other is specified.

03. Goods

  • 3.1. The Goods are described in the Goods Specification.
  • 3.2. The Supplier reserves the right to amend the Goods Specification if required by any applicable statutory or regulatory requirements.
  • 3.3. Tariffs are on a month by month basis, and unused minutes cannot be carried into the following month.

04. Ordering, shipping and the cancellation of Goods

We make every effort to ensure that our website has up-to-date information about product availability. If an item is not in stock, when you place an order, we will send you an e-mail advising you of when it will be available. However, if you wish to cancel the order at that stage you may do so. We will take appropriate steps to reimburse any payment you may have made in respect of the order.

  • 4.1. Cancellation of orders may incur a cancellation fee. Please send us an email with your order number if you wish to cancel an order.
  • 4.2. The Supplier shall ensure that:
  • 4.2a. each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, all relevant Customer and Supplier reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any) and, if the Order is being delivered by instalments, the outstanding balance of Goods remaining to be delivered; and
  • 4.2b. if the Supplier requires the Customer to return any packaging material to the Supplier, that fact is clearly stated on the delivery note. The Customer shall make any such packaging materials available for collection at such times as the Supplier shall reasonably request. Returns of packaging materials shall be at the Supplier's expense.
  • 4.3. The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after the Supplier notifies the Customer that the Goods are ready.
  • 4.4. Delivery of the Goods shall be completed on the Goods' arrival at the Delivery Location.
  • 4.5. In most cases, we will ship products that are in stock the same day if your order is placed Monday-Friday, before 3.00pm GMT. If you order is placed after 3.00pm, it will be shipped the next working day. You should receive your order the next working day after we ship it. ​Pebbletree Ltd​ will make an effort to meet expected delivery dates; however, there may be times where delays are inevitable. Any dates quoted for delivery of the Goods are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
  • 4.6. If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event the Customer's failure to provide the Supplier with adequate delivery instructions for the Goods or any relevant instruction related to the supply of the Goods.
  • 4.7. If the Customer fails to accept or take delivery of the Goods within 10 Business Days of the Supplier notifying the Customer that the Goods are ready, then except where such failure or delay is caused by a Force Majeure Event or by the Supplier's failure to comply with its obligations under the Contract in respect of the Goods:
  • 4.7a. delivery of the Goods shall be deemed to have been completed at 4.00 pm the next Business Day after we ship it; and
  • 4.7b. the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).
  • 4.8. If 10 Business Days after the Supplier notified the Customer that the Goods were ready for delivery the Customer has not accepted or taken delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods.
  • 4.9. The Customer shall not be entitled to reject the Goods if the Supplier delivers up to and including 5 per cent more or less than the quantity of Goods ordered for that specific delivery.
  • 4.10. The Supplier may deliver the Goods by installments. Any delay in delivery or defect in an installment shall not entitle the Customer to cancel any other installment.

05. Returns and Refund

  • You have a right to return a product within 7 days of the delivery. The product must be unaltered, unopened and in re-saleable condition. However, we regret that we cannot accept returns of any items where the packaging has been unsealed. Please send an email before returning any item to us and we will advise you the address to return the item to. You are responsible for any shipping costs when returning an item. You are only entitled to refund if the product is unaltered, unopened and in resale condition.

06. Warranties

  • Pebbletree Limited​ makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.

07. Quality of Goods

Please send us an email, if your product develops a fault. Please provide as much information as possible in your email. You must contact the relevant manufacturers technical support service to confirm a fault. Please send us an email before returning any faulty goods and we will supply you with a returns address and a returns authorisation code.

  • 7.1. The Supplier warrants that on delivery, and for a period of 12 months from the date of delivery (Warranty Period), the Goods shall:
  • 7.1.a. conform in all material respects with their description and the Goods Specification;
  • 7.1.b. be free from material defects in design, material and workmanship;
  • 7.1.c. be fit for any purpose held out by the Supplier.
  • 7.2. Subject to Clause 5.3, if:
  • 7.2.a. the Customer gives notice in writing during the Warranty Period within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 5.1;
  • 7.2.b. the Supplier is given a reasonable opportunity of examining such Goods; and
  • 7.2.c. the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier's place of business at the Supplier's cost, the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
  • 7.3. The Supplier shall not be liable for the Goods' failure to comply with the warranty in clause 5.1 if:
  • 7.3.a. the Customer makes any further use of such Goods after giving a notice in accordance with clause 5.2;
  • 7.3.b. the defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice;
  • 7.3.c. the defect arises as a result of the Supplier following any drawing, design or Goods Specification supplied by the Customer;
  • 7.3.d. the Customer alters or repairs such Goods without the written consent of the Supplier;
  • 7.3.e. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions;
  • 7.3.f. the Goods differ from the Goods Specification as a result of changes made to ensure they comply with applicable statutory or regulatory standards.
  • 7.4. Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 5.1.
  • 7.5. The terms of these Conditions shall apply to any repaired or replacement Goods supplied by the Supplier under clause 5.2.
  • 7.6. In any event, the Customer shall have a 30 day satisfaction guarantee whereby they shall be able to return any Goods within 30 days from the Commencement Date and cancel the Contract. In such circumstances the Customer shall be liable for the first months payment and any damage caused to the Goods.

08. Repairs

  • Products will be repaired or replaced after testing by one of our engineers, within the warranty period. The customer will be responsible for the shipping cost of the product from the customer to ​Pebbletree Ltd.

09. Domain names

  • .uk domain names registration is subject to Nominet's Terms and Conditions

10. Title and Risk

  • 10.1. The risk in the Goods shall pass to the Customer on completion of delivery.
  • 10.2. Title to the Goods shall not pass to the Customer until the Supplier has received payment in full (in cash or cleared funds) for:
  • 10.2.a. the Goods; and
  • 10.2.b. any other goods that the Supplier has supplied to the Customer in respect of which payment has become due.
  • 10.3. Until title to the Goods has passed to the Customer, the Customer shall:
  • 10.3.a. hold the Goods on a fiduciary basis as the Supplier's bailee;
  • 10.3.b. not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
  • 10.3.c. maintain the Goods in satisfactory condition and keep them insured against all risks for their full price on the Supplier's behalf from the date of delivery;
  • 10.3.d. notify the Supplier immediately if it becomes subject to any of the events listed in clause 13.1(b) to clause 13.1(l); and
  • 10.3.e. give the Supplier such information relating to the Goods as the Supplier may require from time to time, but the Customer may use the Goods in the ordinary course of its business.
  • 10.4 If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 13.1(b) to clause 13.1(l), or the Supplier reasonably believes that any such event is about to happen and notifies the Customer accordingly, then, without limiting any other right or remedy the Supplier may have, the Supplier may at any time require the Customer to deliver up the Goods and, if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.

11. Supply of Services

  • 11.1. The Supplier shall provide the Services to the Customer in accordance with the Service Specification in all material respects.
  • 11.2. The Supplier shall use all reasonable endeavours to meet any performance dates for the Services specified in the Order, but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services.
  • 11.3. The Supplier shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services.
  • 11.4. The Supplier warrants to the Customer that the Services will be provided using reasonable care and skill.
  • 11.5. The Supplier shall use all reasonable endeavours to make available to the Customer at all times the Services but shall not, in any event, be liable for interruptions of Services.
  • 11.6. The Supplier shall have the right to suspend the Services at any time and for any reason, generally without notice, but if such suspension lasts or is to last for more than 7 days the Customer will be notified of the reason.

12. Customer's Obligations

  • 12.1. The customer shall:
  • 12.1.a. ensure that the terms of the Order and (if submitted by the Customer) the Goods Specification are complete and accurate;
  • 12.1.b. co-operate with the Supplier in all matters relating to the Services;
  • 12.1.c. provide the Supplier, its employees, agents, consultants and subcontractors, with access to the Customer's premises, office accommodation and other facilities as reasonably required by the Supplier to provide the Services;
  • 12.1.d. provide the Supplier with such information and materials as the Supplier may reasonably require to supply the Services, and ensure that such information is accurate in all material respects;
  • 12.1.e. prepare the Customer's premises for the supply of the Services;
  • 12.1.f. obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start; and
  • 12.1.g. keep and maintain all materials, equipment, documents and other property of the Supplier (Supplier Materials) at the Customer's premises in safe custody at its own risk, maintain the Supplier Materials in good condition until returned to the Supplier, and not dispose of or use the Supplier Materials other than in accordance with the Supplier's written instructions or authorisation.
  • 12.2. If the Supplier's performance of any of its obligations in respect of the Services is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):
  • 12.2.a. the Supplier shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays the Supplier's performance of any of its obligations;
  • 12.2.b. the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier's failure or delay to perform any of its obligations as set out in this clause 8.2; and
  • 12.2.c. the Customer shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.
  • 12.3. The Customer will be provided with a unique username and password in order to make and receive calls on our network (VoIP credentials). The Customer is responsible for ensuring that these credentials cannot be obtained or used by any third party; this includes preventing unauthorised access or use of any system used by The Customer on which their VoIP credentials are stored.
  • The Customer's VoIP credentials are also accessible via our Control panel after logging in with The Customers account username and password; which are chosen by The Customer. It is the Customer's responsibility to ensure that their account username and password cannot be accessed or used by any third party.
  • For information regarding key tips on securing your systems please see (https://www.staysafeonline.org/stay-safe-online/protect-your-personal-information/passwords-and-securing-your-accounts).
  • The Customer accepts responsibility for all costs associated with any call or fax made through our network using their VoIP credentials.

13. Charges and Payment

  • 13.1. The price for Goods shall be the price set out in the Order or, if no price is quoted, the price set out in the Supplier's published price list as at the date of delivery. The price of the Goods is exclusive of all costs and charges of packaging, insurance, transport of the Goods, which shall be paid by the Customer when it pays for the Goods.
  • 13.2. The charges for Services shall be as set out in the Order. The Supplier reserves the right to:
  • 13.2.a. increase its charges for the Services. If such increase is not acceptable to the Customer, the Supplier shall have the right without limiting its other rights or remedies to terminate the Contract; and
  • 13.2.b. increase the price of the Goods, by giving notice to the Customer at any time before delivery, to reflect any increase in the cost of the Goods to the Supplier that is due to:
  • 13.2.b.1. any factor beyond the control of the Supplier (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
  • 13.2.b.2. any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Goods Specification; or
  • 13.2.b.3. any delay caused by any instructions of the Customer in respect of the Goods or failure of the Customer to give the Supplier adequate or accurate information or instructions in respect of the Goods.
  • 13.3. All charges payable shall be in accordance with the scale of charges and rates, published from time to time on our web site. All charges are either payable in advance of our service provision, or by post pay.
  • We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment and post pay.
  • 13.4.1 Payment is due each anniversary month, quarter or year following the date the Services were established until closure notice is given. If you choose to pay by credit, debit card or direct debit you authorise ​PebbleTree Ltd.​ to debit your account renewal fees from your card or account.
  • 13.5. All payments must be in ​UK Pounds Sterling.
  • 13.6. Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.
  • 13.6a. If an account goes unpaid for at least ten days, the account and its associated services are suspended.
  • 13.6b. Once an account has a suspended status, Access to services is explicitly denied. Any numbering assigned to you will be retained on your account.
  • 13.6c. After ten days, you will be issued with a final reminder, failure to clear your account within a further 20 days may result in your account being closed and access to any numbering or services lost.
  • 13.6d. In the event of account suspension or account closure, we reserve the right to charge you a re-activation fee in order to recover our administration costs.
  • 13.7. The Customer authorises the Supplier to retain the Customer's payment information (ie. card details entered during account creation) for the purpose of payment in the event that the direct debit fails.
  • 13.8. In the event that an invoice goes unpaid for any service or order, we reserve the right to recover our payment from any payment method registered with us, regardless of which payment method the original invoice was billed under.
  • 13.9. We reserve the right to retain call credit, which is unused 12 months after activation. In this case, the call credit will be non-refundable.
  • 13.10.All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made under the Contract by the Supplier to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Services or Goods at the same time as payment is due for the supply of the Services or Goods.
  • 13.11.Without limiting any other right or remedy of the Supplier, if the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment (Due Date), the Supplier shall have the right to charge interest on the overdue amount at the rate of four per cent per annum above the then current National Westminster Bank Plc's base rate accruing on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgement, and compounding quarterly.
  • 13.12.The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Supplier in order to justify withholding payment of any such amount in whole or in part. The Supplier may, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.
  • 13.13.For the avoidance of doubt, the Supplier shall be entitled to recover any amounts owed to the Supplier by the Customer as a debt.
  • 13.14.The Supplier shall be entitled to undertake a credit check on all Customers.

14. Intellectual Property Rights

  • 14.1. All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by the Supplier.
  • 14.2. The Customer acknowledges that, in respect of any third party Intellectual Property Rights in the Services, the Customer's use of any such Intellectual Property Rights is conditional on the Supplier obtaining a written licence from the relevant licensor on such terms as will entitle the Supplier to license such rights to the Customer.
  • 14.3. All Supplier Materials are the exclusive property of the Supplier.

15. Confidentiality

  • 15.1. A party (Receiving Party) shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Receiving Party by the other party (Disclosing Party), its employees, agents or subcontractors, and any other confidential information concerning the Disclosing Party's business or its products or its services which the Receiving Party may obtain. The Receiving Party shall restrict disclosure of such confidential information to such of its employees, agents or subcontractors as need to know it for the purpose of discharging the Receiving Party's obligations under the Contract, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality corresponding to those which bind the Receiving Party. This clause 11 shall survive termination of the Contract.

16. Limitation of Liability: The customer's attention is particularly drawn to this clause

  • 16.1. Nothing in these Conditions shall limit or exclude the Supplier's liability for:
  • 16.1.a. death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
  • 16.1.b. fraud or fraudulent misrepresentation;
  • 16.1.c. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
  • 16.1.d. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
  • 16.1.e. defective products under the Consumer Protection Act 1987.
  • 16.2. Subject to clause 12.1:
  • 16.2.a. the Supplier shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under, or in connection with the Contract; and
  • 16.2.b. the Supplier's total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value that the Customer has been invoiced for the goods and services over the previous 6 month period.
  • 16.3. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
  • 16.4. This clause 12 shall survive termination of the Contract.

17. Termination

  • 17.1. Without limiting its other rights or remedies, each party may terminate the Contract with immediate effect by giving written notice to the other party if:
  • 17.1.a. the other party commits a material breach of its obligations under this Contract and (if such breach is remediable) fails to remedy that breach within 30 days after receipt of notice in writing of the breach;
  • 17.1.b. the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986 or (being a partnership) has any partner to whom any of the foregoing apply;
  • 17.1.c. the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than (where a company) for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
  • 17.1.d. a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the other party (being a company) other than for the sole purpose of a scheme for a solvent amalgamation of the other party with one or more other companies or the solvent reconstruction of that other party;
  • 17.1.e. the other party (being an individual) is the subject of a bankruptcy petition or order;
  • 17.1.f. a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
  • 17.1.g. an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the other party (being a company);
  • 17.1.h. a floating charge holder over the assets of the other party (being a company) has become entitled to appoint or has appointed an administrative receiver;
  • 17.1.i. a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
  • 17.1.j. any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 13.1(b) to clause 13.1(i) (inclusive);
  • 17.1.k. the other party suspends, threatens to suspend, ceases or threatens to cease to carry on, all or substantially the whole of its business; or
  • 17.1.l. the other party (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his own affairs or becomes a patient under any mental health legislation.
  • 17.2. Without limiting its other rights or remedies, the Supplier may terminate the Contract:
  • 17.2.a. with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under this Contract on the due date for payment.
  • 17.3. Without limiting its other rights or remedies, the Supplier shall have the right to suspend the supply of Services or all further deliveries of Goods under the Contract or any other contract between the Customer and the Supplier if:
  • 17.3.a. the Customer fails to make pay any amount due under this Contract on the due date for payment; or
  • 17.3.b. the Customer becomes subject to any of the events listed in clause 13.1(b) to clause 13.1(l), or the Supplier reasonably believes that the Customer is about to become subject to any of them.
  • 17.4. Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

18. Consequences of Termination

  • 18.1. On termination of the Contract for any reason:
  • 18.1.a. the Customer shall immediately pay to the Supplier all of the Supplier's outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has yet been submitted, the Supplier shall submit an invoice, which shall be payable by the Customer immediately on receipt;
  • 18.1.b. the Customer shall return all of the Supplier Materials and any Deliverables which have not been fully paid for. If the Customer fails to do so, then the Supplier may enter the Customer's premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract;
  • 18.1.c. the accrued rights and remedies of the parties as at termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
  • 18.1.d. clauses which expressly or by implication have effect after termination shall continue in full force and effect.
  • 18.1.e. The customer may be entitled to a refund of fees paid with the exclusion of domain names should You decide to cancel the Services. You will not be entitled to a refund on this basis if you have previously had an account with ​Pebbletree Ltd.​ It may be necessary to withhold refund under the Money Back Guarantee Policy if the account has utilised excessive resources, this is at the sole discretion of ​PebbleTree Ltd.
  • 18.1.f. Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.
  • 18.1.g. On termination of this Agreement or suspension of the Services we shall be entitled immediately to suspend use of any numbers or services on your account.
  • 18.2. On termination of the Contract for any reason, save for circumstances where the Customer shall be entitled to terminate the Contract because the Supplier has become subject to any of the provisions set out under clause 13.1, the Customer shall be liable for all costs associated with the Contract. For the avoidance of doubt, this includes all charges for Services and Goods, save for circumstances where the Goods are returned to the Supplier in accordance with this Contract.

19. Cancellation

  • 19.1. Cancellation of an account or a service must be done in writing before the last five working days of your current billing month, in which case you will only be liable for the remainder of that month (including any call charges incurred during that month).
  • 19.2. Acceptable written forms of cancellation request are:
  •   • By e-mail to ​Accounts@iTech.Support
  •   • By Post, to our registered office
  • 19.3. A request for cancellation is only valid once we have confirmed acceptance of the request. We respond to all requests for cancellation within 24 hours of receipt therefore, if an acknowledgement has not been received within 24 hours, it should be treated as though it has not been received by ourselves.
  • 19.4. If we receive a cancellation request later than 5 days before the end of your billing month, you will incur charges for the following month.
  • 19.5. If you have paid for services beyond when we have billed you for, as stated above, we will give a full refund of the remaining balance, so long as the amount exceeds £2 (GBP).
  • 19.6. No refund will be given for Domain Names once purchased; regardless of how long they are purchased for, or how long a term is left on the registration. If you cancel a specific service, and not a whole account, credits will not be transferred from one service to another unless by prior arrangement with us.
  • 19.7. We may have promotions from time to time. These promotions may have separate refund policies associated with them. In this event, we will clearly display these alongside the promotion.
  • If you have any enquiries please don’t hesitate to Contact us

20. General

  • 20.1. Force majeure:
  • 20.1.a. For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of the Supplier including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the party or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
  • 20.1.b. The Supplier shall not be liable to the Customer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.
  • 20.1.c. If the Force Majeure Event prevents the Supplier from providing any of the Services and/or Goods for more than 2 weeks, the Supplier shall, without limiting its other rights or remedies, have the right to terminate this Contract immediately by giving written notice to the Customer.
  • 20.2. Assignment and subcontracting:
  • 20.2.a. The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party.
  • 20.2.b. The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
  • 20.3. Notices:
  • 20.3.a. Any notice or other communication required to be given to a party under or in connection with this Contract shall be in writing and shall be delivered via email.
  • 20.4. Waiver and cumulative remedies:
  • 20.4.a. A waiver of any right under the Contract is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
  • 20.4.b. Unless specifically provided otherwise, rights arising under the Contract are cumulative and to not exclude rights provided by law.
  • 20.5. Severance:
  • 20.5.a. If a court or any other competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.
  • 20.5.b. If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
  • 20.6. No partnership: Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
  • 20.7. Third parties: A person who is not a party to the Contract shall not have any rights under or in connection with it.
  • 20.8. Variation: Except as set out in these Conditions, any variation, including the introduction of any additional terms and conditions, to the Contract shall only be binding when agreed in writing and signed by the Supplier.
  • 20.9. Governing law and jurisdiction: This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, ​English​ law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of ​England and Wales.

Multi user Business VoIP

VoIP for
5
VoIP for
10
VoIP for
10+
Maximum number of connected VoIP phones 5 10 unlimited
Inbound telephone numbers provided
11
11
unlimited
Number of hunt groups included unlimited unlimited unlimited
Voicemail boxes and voicemail to email 5 10 unlimited
Call forwarding included3
Calls to UK landlines (peak/off peak per min)
1p / 0.5p
Calls to UK mobiles from (peak/off peak per min) 8.5p / 8p
Further information 1Additional phone numbers available (see additional section options below)
3 Call forwarding charges will apply at our standard outbound rates
Payment by Direct Debit in arrears or by Credit/Debit card on pre-pay
 

£5

per month

£7

per month

£

call us
Available inclusive calls plans per month
Unlimited UK landline calls +£8.00
Unlimited UK landline calls + 200 UK mobile mins +£24
Unlimited UK landline calls + 500 UK mobile mins +£43
Additional options per month
Include 5 inbound telephone numbers +£4.00
Include 10 inbound telephone numbers +£10.00

Summary of call charges to UK destinations

Destination Peak cost (per min) Off peak cost (per min)
UK landlines (01,02,03) 1p 0.5p
UK freephone numbers (0800) 0p 0p
UK mobiles 8.5p 8p
UK 0845 number 4.5p 2p

Additional Services

Additional Services Plan Description Pricing
Call Recording 1 year retention Recordings are retained in our secure, searchable online archive for 1 year £1.99
per month
6 years retention Recordings are retained in our secure, searchable online archive for 6 years; compliant with money laundering legislation and most Governmental data retention requirements £5.99
per month
Call Director IVR Call Director Full use of our Standard Professional Prompts. Multi-layered IVR optional, single price covers whole account. £2.99
per month
Virtual Receptionist Lite 20 Receptionist Calls £14.99
per month
Standard 40 Receptionist Calls £28.00
per month
Professional 100 Receptionist Calls £66.00
per month
Fax (facsimile) Fax to Email Fax to email is our inbound fax service, which allows you to receive faxes from other people via email. We give you your own business fax number, or multiple numbers if needed. You tell us where to send faxes that arrive on that number to. When a fax comes in to your number, we convert it to an Adobe PDF document, add it as an attachment to an email and send it through to you. £2.99
per month
Email to Fax Email to fax allows you to send a fax to any fax machine, anywhere in the world, simply by sending an email. You sign up, add your email address as an authorised user for your account, add some credit (a minimum of £5) and then you're ready to go. 7p per page
(UK Landline)

Our multi user business VoIP package is most typically used by established businesses or Ltd. company startups with more than one employee. With the basic multi VoIP packages, we provide you with a single telephone number in the UK area code of your choice and the facility to connect an Internet phone for each of your employees to the service. Usually, our customers configure their telephone number on a multi user Business VoIP package to ring all of the VoIP phones on their account.
With the multi user VoIP packages, we also offer blocks of telephone numbers as an optional upgrade. So, rather than just a single number for everyone, we provide you with a continuous block of numbers in your chosen area code.

Are you looking for a larger solution or tailored quote?

We offer larger businesses tailored solutions to meet their requirements:

  • SIP trunking
  • IAX trunking
  • On site PBX or hosted PBX
  • Larger continuous DDI blocks

Please Contact Us today if you would like to discuss your requirements with our team.

One of the features that's often missed by other business VoIP providers is the ability to have an alternative routing plan in place when your business is closed.

With out of hours routing, you can define a special routing plan that executes when your business is closed.

You specify the routing you want, and enter your normal operating hours and our system does the rest for you.

Typically, customers will play a message to their caller, letting them know that they are closed and what their opening hours are. You aren't restricted in this routing though, and many customers route to an on call support number or other destination.

Our out of hours routing wizard also has all of the public holidays as published by the DTI already programmed in.

We also include holiday zones (England & Wales, Scotland and Northern Ireland) to account for differences in public holidays.

Often, when forwarding a call to many different destinations; either at the same time using multi-route or one after the other, it is possible that the call may be answered by a voicemail system on one of the numbers forwarded to.

Call delivery assurance is a feature that ensures that a call, when forwarded, is answered by a real person before the call is connected.

When you switch on call delivery assurance, when a call is answered, our system plays a short prompt to the answering party, asking them to confirm that they want to accept the call.

If the answering party fails to accept the call then the call is taken back and the next step in your routing is attempted instead.

Call delivery assurance is a valuable feature when you want to ensure the call gets answered by a real person.

Call delivery assurance can also be used if you want to give yourself the choice of accepting a VoIP call when forwarding to a destination where you may not know it's a VoIP call before picking it up.

Being able to transfer a call to a colleague is essential in most business environments. We support attended transfer and blind transfer.

Attended transfer

When transferring a call on to another person, it is common to speak with them prior to connecting the customer. You might want to consult with them or let them know who you are transferring and why.

Attended transfer is typically done by calling the third party on a second line on your VoIP phone and when you've spoken with them, pressing the transfer button and selecting the line that your original caller is on.

Blind transfer

In some situations, you might want to transfer your caller on to a colleague or third party without waiting for the colleague to answer. This is a called a blind transfer.

Usually, you can accomplish a blind transfer by pressing the transfer button on your phone and then dialling the number you want to transfer your caller to.

Both blind transfers and attended transfers can be done using either external telephone numbers or to internal extensions.

Three way calling lets you set up and ad hoc conference with you and two others parties on your phone.

You may be speaking with one party while keeping another on hold. With three way calling, you can connect all three of you together in a mini telephone conference.

Three way calling is invaluable for quick consultations.

It doesn't present a very professional image when you hear the person in the company you've called shouting across the room for information.

We provide professional quality music on hold when you place your customers on hold. We have a selection of music that we use.

On most VoIP phones, when on a call, press the hold key on your VoIP phone to place a caller on hold - they will hear hold music. To return them from hold, press the line key that the call is on.

As well as music while on hold, you can configure your VoIP numbers to play music to your caller instead of them hearing a ringing tone.

The music available is the same selection as our hold music.

We generally recommend to our customers that they configure their routing to play a message to their caller before routing to music whilst ringing; this can reassure your caller that they've come through to the right place.

We provide inbound caller ID display as well as the facility to show or hide your caller ID on outbound calls.

You can show or hide your caller ID globally or on a call by call basis (prefix your called number with 141).

We can even display an alternative caller ID, so long as you can verify ownership of the number in question.

With inbound caller ID, we will present the caller ID of the original calling party, regardless of if the call has been forwarded.

Line display name is a key feature if you want to find out which of your VoIP number a call has arrived on.

Our customers very often establish more than one number with us, where those numbers all ring on a single VoIP phone.

Examples of this include numbers for marketing campaigns, businesses that may want many numbers in different area codes or serial entrepreneurs.

The line display name feature allows you to define a display name that will show on your VoIP phone when a call arrives - making sure that you know exactly which line the call came in on.

Many of our customers may have more than one established business that they want us to provide numbering for, or need to acquire numbers in many different area codes that they serve.

With a single itech, business VoIP account, you can add multiple VoIP Solo numbers in any area code you choose, without any restrictions.

Our whisper facility allows you to define a recording to be played when a call is connected to you. You specify the recording on each of your numbers - so you'll always know where the call came from.

Only you will hear the whispered recording. Your caller continues to hear ringing while the short audio file is played to you.

Call waiting is a service that most of us are familiar with.

Call waiting in the VoIP world really reveals the key differences between fixed line installations and a VoIP based service.

In the fixed line world, when you have a call waiting, as you only have one line, you only hear a beep in your ear.

With call waiting on a VoIP based system, your second line light on your VoIP phone will flash, telling you exactly who is calling and which line they called in on.

Picking up a waiting call is as simple as pressing the second line button and hey presto - you can easily switch between your current call, waiting call and back again.

With a VoIP number, you can forward your calls to any destination you want:

  • A VoIP phone
  • Another provider's VoIP phone (provided they provide a SIP URI)
  • A UK landline
  • A UK mobile
  • An overseas landline or mobile

Our forwarding system is very flexible and forwarding can be defined as for all calls, or only calls that don't get answered after x seconds.

You can create multiple forwarding rules to keep attempting to forward the call to different places in order to connect a call.

You can even forward to multiple destinations at the same time (see our multi route feature).

Forwarding rules can be updated in real time on your control panel.

With our routing wizard in your control panel, you can set up hunt groups to ring an incoming call on multiple VoIP phones at the same time.

Wherever the call is picked up first, it gets connected.

VoIP can really add flexibility to this more traditional feature, allowing you to define hunt groups across multiple locations - so anyone in your organisation can answer a call; whether they are working from the office, from home or anywhere else in the world that they have an Internet connection.

Multi route is a feature unique to us. It allows you to forward your VoIP number to multiple destinations at the same time.

Multi route is similar to hunt groups, except you can also include external mobile or landline numbers as well as your VoIP phone.

With multi route, for example, you can have your incoming call ring on your VoIP telephone and your mobile at the same time. That way you can pick the call up wherever you are.

With a VoIP number you can take advantage of the ability to upload an introductory audio message to play to your callers prior to a call being connected. Doing so gives your caller the reassurance that they've called the right number and that they're dealing with a reputable company.

If you choose, you can also configure music to play while they are waiting for their call to be answered: all the time adding to your professional image.

General

All of our external numbers and internal business extensions come with our professional voicemail facility:

  • PIN control for mailbox protection
  • Record seperate announcements for away/busy/vacation etc.
  • Voicemail to email
  • Forwarding messages to other mailboxes

Voicmail to Email

You can configure any email address you want with your number / extension and we'll send you an email telling you:

  • Who called
  • When they called
  • Voicemail to email
  • A .wav file with the message that was left for you

Accessing Voicmail

You can access voicemail by dialling 8000 if you have a phone on our system or by dialling the telephone number the voicemail box is attached to. See our support section for more information.

Do you have a call management or other external application that you'd like to integrate with our service?

If so, then our Dial by URL feature may be of interest to you.

Dial by URL is a simple feature that allows you to specify a number to dial through a web URL.

When we receive a dial request, we will ring the IP telephone you've specified to place the call from. As soon as you pick up the ringing device, we'll place an outbound call to the number specified in your Dial by URL request.

Dial by URL is free with any itech number, simple to use, easy to understand and technology independent.

Please contact our sales team for more information on this feature.

None of us enjoy continuously being hassled by nuisance numbers or anonymous callers, least of all when you’re at work or trying to run a business.

Inbound Call Filtering facility lets you block those unwanted calls so nuisance callers no longer disturb you as you go about your day-to-day tasks.

It’s all handled very easily in your online control panel, by inputting numbers and using drop-down lists to setup which numbers you want to block from reaching any number you have with us.

Additionally, you can also configure for any caller ringing anonymously to be blocked from reaching any number on your account, or across all numbers if you have multiple numbers with us.

As it’s setup and managed entirely online in your account, you can simply dip in and out wherever you are in the world to add or remove numbers from your lists.

Having an archive of call recordings can help your business in a number of ways: they can be used in staff training, they're useful for keeping records and they can be extremely helpful to have at hand in the event of resolving a dispute.

With itech Call Recording you have the luxury of being able to make and receive calls safe in the knowledge that they're recorded and stored within your account with us for up to six years – and are easily accessed via your Control Panel.

This means regardless of where you are, you will be able to access your call recordings – all you need is an Internet connection so you can log in to your itech account.

There is no limit on the number of recordings allowed in your archive and they will automatically be stored after a call has ended, while you control whether you want all calls to be recorded or just specific calls (E.g. incoming calls or outgoing calls). You can also search for specific recordings by the caller or recipient number, the month of the call or the extension number.

This is a great feature if you make a lot of important phone calls and want to have the peace of mind that you have recordings available should you need them, and can be extremely convenient to have at hand in the event that, for example, you need to settle a dispute or want to double check an important meeting time.

NOTE: This is an optional add-on feature.

With so many callers simply hanging up when they are prompted to leave a voicemail it can have consequences on your business, as many of those customers will simply call one of your competitors.

Using Virtual Receptionist you needn't risk this happening again as every time you can't take a call, our receptionists can take it for you ​– and what's more; you decide when customers are to be diverted to Virtual Receptionist using our Routing Wizard.

For example, you may want to only divert calls when you're busy or when you don't answer after a specific number of seconds - or you may wish to divert all calls.

Our professional receptionists answer using your company name and a script prepared by you; seamlessly appearing as a regular receptionist within your organisation.

You will receive the number of the caller via email along with any message they left for you, as well as a recording of the interaction your customer had with our receptionist.

It is completely confidential and removes the need to actually invest in a new employee.

NOTE: This is an optional add-on service.

If you feel you spend too much time transferring customer calls between different departments, or you simply want to appear bigger, you can use Call Director, commonly referred to as IVR, to remove this need and increase productivity.

IVR ensures customers who call your number must first specify which department they would like to speak to (E.g. "For sales, press one") before automatically being connected to someone.

You get to choose how simple or detailed your menus are as our Call Director allows unlimited levels, ensuring that your customers will be satisfied that they're getting put directly through to the relevant person and avoid feeling like they're being passed from department to department.

You choose which prompts you would like to assign to which keypad buttons, while you can also pick from our range of professional prompts or record your own.

This feature is also great to use to present a professional image to your customers; making your organisation appear larger than it actually may be.

NOTE: This is an optional add-on service.

Terms & Conditions for the Supply of Goods & Services

  • This page (together with our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy tells you information about us and the legal terms and conditions (Terms) on which we sell any of the Goods or Services listed on our website (our site) to you.
  • These Terms will apply to any contract between us for the sale of Goods and Services to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Goods or Services from our site. Please note that by ordering any of our Goods, you agree to be bound by these Terms and the other documents expressly referred to in it.
  • Please click on the terms acceptance button during the signup process if you accept these terms. If you refuse to accept these Terms, you will not be able to order any Goods or Services from our site.
  • You should print a copy of these Terms or save them to your computer for future reference.
  • We amend these Terms from time to time. Every time you wish to order Goods or Services, please check these Terms to ensure you understand the terms which will apply at that time.
  • The Customer's attention is particularly drawn to the provisions of Clause 12.

01. Interpretation

1.1 Definitions. In these Conditions, the following definitions apply:

  • 1.a. Business Day: a day (other than a Saturday, Sunday or a public holiday) when banks in London are open for business.
  • 1.b. Commencement Date: has the meaning set out in clause 2.2.
  • 1.c. Conditions: these terms and conditions as amended from time to time in accordance with clause 15.8.
  • 1.d. Contract: the contract between the Supplier and the Customer for the supply of Goods and/or Services in accordance with these Conditions.
  • 1.e. Customer: the person or firm who purchases the Goods and/or Services from the Supplier.
  • 1.f. Deliverables: the deliverables set out in the Order.
  • 1.g. Delivery Location: has the meaning set out in clause 4.2.
  • 1.h. Force Majeure Event: has the meaning given to it in clause 20.1.
  • 1.i. Goods: the goods (or any part of them) set out in the Order.
  • 1.j. Goods Specification: any specification for the Goods, including any relevant plans or drawings, that is agreed in writing by the Customer and the Supplier.
  • 1.k. Intellectual Property Rights: all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
  • 1.l. Order: the Customer's order for the supply of Goods and/or Services, as set out in the Customer's purchase order form.
  • 1.m. Services: the services, including the Deliverables, supplied by the Supplier to the Customer as set out in the Service Specification.
  • 1.n. Service Specification: the description or specification for the Services provided by the Supplier to the Customer.
  • 1.o. Supplier: ​Pebbletree Limited registered in England and Wales with company number 05587730
  • 1.p. Supplier Materials: has the meaning set out in clause 12.1(g).

1.2 Construction. In these Conditions, the following rules apply:

  • a. a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
  • b. a reference to a party includes its personal representatives, successors or permitted
  • c. a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
  • d. any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
  • e. a reference to writing or written includes faxes and e-mails.

02. Basis of Contract

  • 2.1. The Order constitutes an offer by the Customer to purchase Goods and/or Services in accordance with these Conditions.
  • 2.2. The Order shall only be deemed to be accepted when the Supplier issues a written dispatch notification to the Customer - at which point and on which date the Contract shall come into existence (Commencement Date)
  • 2.3. The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not set out in the Contract.
  • 2.4. Any samples, drawings, descriptive matter or advertising issued by the Supplier and any descriptions of the Goods or illustrations or descriptions of the Services contained in the Supplier's catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Services and/or Goods described in them. They shall not form part of the Contract or have any contractual force.
  • 2.5. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
  • 2.6. Any quotation given by the Supplier shall not constitute an offer, and is only valid for a period of 20 minutes from the time you select the item for purchase.
  • 2.7. All of these Conditions shall apply to the supply of both Goods and Services except where application to one or the other is specified.

03. Goods

  • 3.1. The Goods are described in the Goods Specification.
  • 3.2. The Supplier reserves the right to amend the Goods Specification if required by any applicable statutory or regulatory requirements.
  • 3.3. Tariffs are on a month by month basis, and unused minutes cannot be carried into the following month.

04. Ordering, shipping and the cancellation of Goods

We make every effort to ensure that our website has up-to-date information about product availability. If an item is not in stock, when you place an order, we will send you an e-mail advising you of when it will be available. However, if you wish to cancel the order at that stage you may do so. We will take appropriate steps to reimburse any payment you may have made in respect of the order.

  • 4.1. Cancellation of orders may incur a cancellation fee. Please send us an email with your order number if you wish to cancel an order.
  • 4.2. The Supplier shall ensure that:
  • 4.2a. each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, all relevant Customer and Supplier reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any) and, if the Order is being delivered by instalments, the outstanding balance of Goods remaining to be delivered; and
  • 4.2b. if the Supplier requires the Customer to return any packaging material to the Supplier, that fact is clearly stated on the delivery note. The Customer shall make any such packaging materials available for collection at such times as the Supplier shall reasonably request. Returns of packaging materials shall be at the Supplier's expense.
  • 4.3. The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after the Supplier notifies the Customer that the Goods are ready.
  • 4.4. Delivery of the Goods shall be completed on the Goods' arrival at the Delivery Location.
  • 4.5. In most cases, we will ship products that are in stock the same day if your order is placed Monday-Friday, before 3.00pm GMT. If you order is placed after 3.00pm, it will be shipped the next working day. You should receive your order the next working day after we ship it. ​Pebbletree Ltd​ will make an effort to meet expected delivery dates; however, there may be times where delays are inevitable. Any dates quoted for delivery of the Goods are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
  • 4.6. If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event the Customer's failure to provide the Supplier with adequate delivery instructions for the Goods or any relevant instruction related to the supply of the Goods.
  • 4.7. If the Customer fails to accept or take delivery of the Goods within 10 Business Days of the Supplier notifying the Customer that the Goods are ready, then except where such failure or delay is caused by a Force Majeure Event or by the Supplier's failure to comply with its obligations under the Contract in respect of the Goods:
  • 4.7a. delivery of the Goods shall be deemed to have been completed at 4.00 pm the next Business Day after we ship it; and
  • 4.7b. the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).
  • 4.8. If 10 Business Days after the Supplier notified the Customer that the Goods were ready for delivery the Customer has not accepted or taken delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods.
  • 4.9. The Customer shall not be entitled to reject the Goods if the Supplier delivers up to and including 5 per cent more or less than the quantity of Goods ordered for that specific delivery.
  • 4.10. The Supplier may deliver the Goods by installments. Any delay in delivery or defect in an installment shall not entitle the Customer to cancel any other installment.

05. Returns and Refund

  • You have a right to return a product within 7 days of the delivery. The product must be unaltered, unopened and in re-saleable condition. However, we regret that we cannot accept returns of any items where the packaging has been unsealed. Please send an email before returning any item to us and we will advise you the address to return the item to. You are responsible for any shipping costs when returning an item. You are only entitled to refund if the product is unaltered, unopened and in resale condition.

06. Warranties

  • Pebbletree Limited​ makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.

07. Quality of Goods

Please send us an email, if your product develops a fault. Please provide as much information as possible in your email. You must contact the relevant manufacturers technical support service to confirm a fault. Please send us an email before returning any faulty goods and we will supply you with a returns address and a returns authorisation code.

  • 7.1. The Supplier warrants that on delivery, and for a period of 12 months from the date of delivery (Warranty Period), the Goods shall:
  • 7.1.a. conform in all material respects with their description and the Goods Specification;
  • 7.1.b. be free from material defects in design, material and workmanship;
  • 7.1.c. be fit for any purpose held out by the Supplier.
  • 7.2. Subject to Clause 5.3, if:
  • 7.2.a. the Customer gives notice in writing during the Warranty Period within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 5.1;
  • 7.2.b. the Supplier is given a reasonable opportunity of examining such Goods; and
  • 7.2.c. the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier's place of business at the Supplier's cost, the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
  • 7.3. The Supplier shall not be liable for the Goods' failure to comply with the warranty in clause 5.1 if:
  • 7.3.a. the Customer makes any further use of such Goods after giving a notice in accordance with clause 5.2;
  • 7.3.b. the defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice;
  • 7.3.c. the defect arises as a result of the Supplier following any drawing, design or Goods Specification supplied by the Customer;
  • 7.3.d. the Customer alters or repairs such Goods without the written consent of the Supplier;
  • 7.3.e. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions;
  • 7.3.f. the Goods differ from the Goods Specification as a result of changes made to ensure they comply with applicable statutory or regulatory standards.
  • 7.4. Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 5.1.
  • 7.5. The terms of these Conditions shall apply to any repaired or replacement Goods supplied by the Supplier under clause 5.2.
  • 7.6. In any event, the Customer shall have a 30 day satisfaction guarantee whereby they shall be able to return any Goods within 30 days from the Commencement Date and cancel the Contract. In such circumstances the Customer shall be liable for the first months payment and any damage caused to the Goods.

08. Repairs

  • Products will be repaired or replaced after testing by one of our engineers, within the warranty period. The customer will be responsible for the shipping cost of the product from the customer to ​Pebbletree Ltd.

09. Domain names

  • .uk domain names registration is subject to Nominet's Terms and Conditions

10. Title and Risk

  • 10.1. The risk in the Goods shall pass to the Customer on completion of delivery.
  • 10.2. Title to the Goods shall not pass to the Customer until the Supplier has received payment in full (in cash or cleared funds) for:
  • 10.2.a. the Goods; and
  • 10.2.b. any other goods that the Supplier has supplied to the Customer in respect of which payment has become due.
  • 10.3. Until title to the Goods has passed to the Customer, the Customer shall:
  • 10.3.a. hold the Goods on a fiduciary basis as the Supplier's bailee;
  • 10.3.b. not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
  • 10.3.c. maintain the Goods in satisfactory condition and keep them insured against all risks for their full price on the Supplier's behalf from the date of delivery;
  • 10.3.d. notify the Supplier immediately if it becomes subject to any of the events listed in clause 13.1(b) to clause 13.1(l); and
  • 10.3.e. give the Supplier such information relating to the Goods as the Supplier may require from time to time, but the Customer may use the Goods in the ordinary course of its business.
  • 10.4 If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 13.1(b) to clause 13.1(l), or the Supplier reasonably believes that any such event is about to happen and notifies the Customer accordingly, then, without limiting any other right or remedy the Supplier may have, the Supplier may at any time require the Customer to deliver up the Goods and, if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.

11. Supply of Services

  • 11.1. The Supplier shall provide the Services to the Customer in accordance with the Service Specification in all material respects.
  • 11.2. The Supplier shall use all reasonable endeavours to meet any performance dates for the Services specified in the Order, but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services.
  • 11.3. The Supplier shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services.
  • 11.4. The Supplier warrants to the Customer that the Services will be provided using reasonable care and skill.
  • 11.5. The Supplier shall use all reasonable endeavours to make available to the Customer at all times the Services but shall not, in any event, be liable for interruptions of Services.
  • 11.6. The Supplier shall have the right to suspend the Services at any time and for any reason, generally without notice, but if such suspension lasts or is to last for more than 7 days the Customer will be notified of the reason.

12. Customer's Obligations

  • 12.1. The customer shall:
  • 12.1.a. ensure that the terms of the Order and (if submitted by the Customer) the Goods Specification are complete and accurate;
  • 12.1.b. co-operate with the Supplier in all matters relating to the Services;
  • 12.1.c. provide the Supplier, its employees, agents, consultants and subcontractors, with access to the Customer's premises, office accommodation and other facilities as reasonably required by the Supplier to provide the Services;
  • 12.1.d. provide the Supplier with such information and materials as the Supplier may reasonably require to supply the Services, and ensure that such information is accurate in all material respects;
  • 12.1.e. prepare the Customer's premises for the supply of the Services;
  • 12.1.f. obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start; and
  • 12.1.g. keep and maintain all materials, equipment, documents and other property of the Supplier (Supplier Materials) at the Customer's premises in safe custody at its own risk, maintain the Supplier Materials in good condition until returned to the Supplier, and not dispose of or use the Supplier Materials other than in accordance with the Supplier's written instructions or authorisation.
  • 12.2. If the Supplier's performance of any of its obligations in respect of the Services is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):
  • 12.2.a. the Supplier shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays the Supplier's performance of any of its obligations;
  • 12.2.b. the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier's failure or delay to perform any of its obligations as set out in this clause 8.2; and
  • 12.2.c. the Customer shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.
  • 12.3. The Customer will be provided with a unique username and password in order to make and receive calls on our network (VoIP credentials). The Customer is responsible for ensuring that these credentials cannot be obtained or used by any third party; this includes preventing unauthorised access or use of any system used by The Customer on which their VoIP credentials are stored.
  • The Customer's VoIP credentials are also accessible via our Control panel after logging in with The Customers account username and password; which are chosen by The Customer. It is the Customer's responsibility to ensure that their account username and password cannot be accessed or used by any third party.
  • For information regarding key tips on securing your systems please see (https://www.staysafeonline.org/stay-safe-online/protect-your-personal-information/passwords-and-securing-your-accounts).
  • The Customer accepts responsibility for all costs associated with any call or fax made through our network using their VoIP credentials.

13. Charges and Payment

  • 13.1. The price for Goods shall be the price set out in the Order or, if no price is quoted, the price set out in the Supplier's published price list as at the date of delivery. The price of the Goods is exclusive of all costs and charges of packaging, insurance, transport of the Goods, which shall be paid by the Customer when it pays for the Goods.
  • 13.2. The charges for Services shall be as set out in the Order. The Supplier reserves the right to:
  • 13.2.a. increase its charges for the Services. If such increase is not acceptable to the Customer, the Supplier shall have the right without limiting its other rights or remedies to terminate the Contract; and
  • 13.2.b. increase the price of the Goods, by giving notice to the Customer at any time before delivery, to reflect any increase in the cost of the Goods to the Supplier that is due to:
  • 13.2.b.1. any factor beyond the control of the Supplier (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
  • 13.2.b.2. any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Goods Specification; or
  • 13.2.b.3. any delay caused by any instructions of the Customer in respect of the Goods or failure of the Customer to give the Supplier adequate or accurate information or instructions in respect of the Goods.
  • 13.3. All charges payable shall be in accordance with the scale of charges and rates, published from time to time on our web site. All charges are either payable in advance of our service provision, or by post pay.
  • We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment and post pay.
  • 13.4.1 Payment is due each anniversary month, quarter or year following the date the Services were established until closure notice is given. If you choose to pay by credit, debit card or direct debit you authorise ​PebbleTree Ltd.​ to debit your account renewal fees from your card or account.
  • 13.5. All payments must be in ​UK Pounds Sterling.
  • 13.6. Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.
  • 13.6a. If an account goes unpaid for at least ten days, the account and its associated services are suspended.
  • 13.6b. Once an account has a suspended status, Access to services is explicitly denied. Any numbering assigned to you will be retained on your account.
  • 13.6c. After ten days, you will be issued with a final reminder, failure to clear your account within a further 20 days may result in your account being closed and access to any numbering or services lost.
  • 13.6d. In the event of account suspension or account closure, we reserve the right to charge you a re-activation fee in order to recover our administration costs.
  • 13.7. The Customer authorises the Supplier to retain the Customer's payment information (ie. card details entered during account creation) for the purpose of payment in the event that the direct debit fails.
  • 13.8. In the event that an invoice goes unpaid for any service or order, we reserve the right to recover our payment from any payment method registered with us, regardless of which payment method the original invoice was billed under.
  • 13.9. We reserve the right to retain call credit, which is unused 12 months after activation. In this case, the call credit will be non-refundable.
  • 13.10.All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made under the Contract by the Supplier to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Services or Goods at the same time as payment is due for the supply of the Services or Goods.
  • 13.11.Without limiting any other right or remedy of the Supplier, if the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment (Due Date), the Supplier shall have the right to charge interest on the overdue amount at the rate of four per cent per annum above the then current National Westminster Bank Plc's base rate accruing on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgement, and compounding quarterly.
  • 13.12.The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Supplier in order to justify withholding payment of any such amount in whole or in part. The Supplier may, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.
  • 13.13.For the avoidance of doubt, the Supplier shall be entitled to recover any amounts owed to the Supplier by the Customer as a debt.
  • 13.14.The Supplier shall be entitled to undertake a credit check on all Customers.

14. Intellectual Property Rights

  • 14.1. All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by the Supplier.
  • 14.2. The Customer acknowledges that, in respect of any third party Intellectual Property Rights in the Services, the Customer's use of any such Intellectual Property Rights is conditional on the Supplier obtaining a written licence from the relevant licensor on such terms as will entitle the Supplier to license such rights to the Customer.
  • 14.3. All Supplier Materials are the exclusive property of the Supplier.

15. Confidentiality

  • 15.1. A party (Receiving Party) shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Receiving Party by the other party (Disclosing Party), its employees, agents or subcontractors, and any other confidential information concerning the Disclosing Party's business or its products or its services which the Receiving Party may obtain. The Receiving Party shall restrict disclosure of such confidential information to such of its employees, agents or subcontractors as need to know it for the purpose of discharging the Receiving Party's obligations under the Contract, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality corresponding to those which bind the Receiving Party. This clause 11 shall survive termination of the Contract.

16. Limitation of Liability: The customer's attention is particularly drawn to this clause

  • 16.1. Nothing in these Conditions shall limit or exclude the Supplier's liability for:
  • 16.1.a. death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
  • 16.1.b. fraud or fraudulent misrepresentation;
  • 16.1.c. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
  • 16.1.d. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
  • 16.1.e. defective products under the Consumer Protection Act 1987.
  • 16.2. Subject to clause 12.1:
  • 16.2.a. the Supplier shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under, or in connection with the Contract; and
  • 16.2.b. the Supplier's total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value that the Customer has been invoiced for the goods and services over the previous 6 month period.
  • 16.3. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
  • 16.4. This clause 12 shall survive termination of the Contract.

17. Termination

  • 17.1. Without limiting its other rights or remedies, each party may terminate the Contract with immediate effect by giving written notice to the other party if:
  • 17.1.a. the other party commits a material breach of its obligations under this Contract and (if such breach is remediable) fails to remedy that breach within 30 days after receipt of notice in writing of the breach;
  • 17.1.b. the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986 or (being a partnership) has any partner to whom any of the foregoing apply;
  • 17.1.c. the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than (where a company) for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
  • 17.1.d. a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the other party (being a company) other than for the sole purpose of a scheme for a solvent amalgamation of the other party with one or more other companies or the solvent reconstruction of that other party;
  • 17.1.e. the other party (being an individual) is the subject of a bankruptcy petition or order;
  • 17.1.f. a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
  • 17.1.g. an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the other party (being a company);
  • 17.1.h. a floating charge holder over the assets of the other party (being a company) has become entitled to appoint or has appointed an administrative receiver;
  • 17.1.i. a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
  • 17.1.j. any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 13.1(b) to clause 13.1(i) (inclusive);
  • 17.1.k. the other party suspends, threatens to suspend, ceases or threatens to cease to carry on, all or substantially the whole of its business; or
  • 17.1.l. the other party (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his own affairs or becomes a patient under any mental health legislation.
  • 17.2. Without limiting its other rights or remedies, the Supplier may terminate the Contract:
  • 17.2.a. with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under this Contract on the due date for payment.
  • 17.3. Without limiting its other rights or remedies, the Supplier shall have the right to suspend the supply of Services or all further deliveries of Goods under the Contract or any other contract between the Customer and the Supplier if:
  • 17.3.a. the Customer fails to make pay any amount due under this Contract on the due date for payment; or
  • 17.3.b. the Customer becomes subject to any of the events listed in clause 13.1(b) to clause 13.1(l), or the Supplier reasonably believes that the Customer is about to become subject to any of them.
  • 17.4. Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

18. Consequences of Termination

  • 18.1. On termination of the Contract for any reason:
  • 18.1.a. the Customer shall immediately pay to the Supplier all of the Supplier's outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has yet been submitted, the Supplier shall submit an invoice, which shall be payable by the Customer immediately on receipt;
  • 18.1.b. the Customer shall return all of the Supplier Materials and any Deliverables which have not been fully paid for. If the Customer fails to do so, then the Supplier may enter the Customer's premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract;
  • 18.1.c. the accrued rights and remedies of the parties as at termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
  • 18.1.d. clauses which expressly or by implication have effect after termination shall continue in full force and effect.
  • 18.1.e. The customer may be entitled to a refund of fees paid with the exclusion of domain names should You decide to cancel the Services. You will not be entitled to a refund on this basis if you have previously had an account with ​Pebbletree Ltd.​ It may be necessary to withhold refund under the Money Back Guarantee Policy if the account has utilised excessive resources, this is at the sole discretion of ​PebbleTree Ltd.
  • 18.1.f. Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.
  • 18.1.g. On termination of this Agreement or suspension of the Services we shall be entitled immediately to suspend use of any numbers or services on your account.
  • 18.2. On termination of the Contract for any reason, save for circumstances where the Customer shall be entitled to terminate the Contract because the Supplier has become subject to any of the provisions set out under clause 13.1, the Customer shall be liable for all costs associated with the Contract. For the avoidance of doubt, this includes all charges for Services and Goods, save for circumstances where the Goods are returned to the Supplier in accordance with this Contract.

19. Cancellation

  • 19.1. Cancellation of an account or a service must be done in writing before the last five working days of your current billing month, in which case you will only be liable for the remainder of that month (including any call charges incurred during that month).
  • 19.2. Acceptable written forms of cancellation request are:
  •   • By e-mail to ​Accounts@iTech.Support
  •   • By Post, to our registered office
  • 19.3. A request for cancellation is only valid once we have confirmed acceptance of the request. We respond to all requests for cancellation within 24 hours of receipt therefore, if an acknowledgement has not been received within 24 hours, it should be treated as though it has not been received by ourselves.
  • 19.4. If we receive a cancellation request later than 5 days before the end of your billing month, you will incur charges for the following month.
  • 19.5. If you have paid for services beyond when we have billed you for, as stated above, we will give a full refund of the remaining balance, so long as the amount exceeds £2 (GBP).
  • 19.6. No refund will be given for Domain Names once purchased; regardless of how long they are purchased for, or how long a term is left on the registration. If you cancel a specific service, and not a whole account, credits will not be transferred from one service to another unless by prior arrangement with us.
  • 19.7. We may have promotions from time to time. These promotions may have separate refund policies associated with them. In this event, we will clearly display these alongside the promotion.
  • If you have any enquiries please don’t hesitate to Contact us

20. General

  • 20.1. Force majeure:
  • 20.1.a. For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of the Supplier including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the party or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
  • 20.1.b. The Supplier shall not be liable to the Customer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.
  • 20.1.c. If the Force Majeure Event prevents the Supplier from providing any of the Services and/or Goods for more than 2 weeks, the Supplier shall, without limiting its other rights or remedies, have the right to terminate this Contract immediately by giving written notice to the Customer.
  • 20.2. Assignment and subcontracting:
  • 20.2.a. The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party.
  • 20.2.b. The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
  • 20.3. Notices:
  • 20.3.a. Any notice or other communication required to be given to a party under or in connection with this Contract shall be in writing and shall be delivered via email.
  • 20.4. Waiver and cumulative remedies:
  • 20.4.a. A waiver of any right under the Contract is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
  • 20.4.b. Unless specifically provided otherwise, rights arising under the Contract are cumulative and to not exclude rights provided by law.
  • 20.5. Severance:
  • 20.5.a. If a court or any other competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.
  • 20.5.b. If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
  • 20.6. No partnership: Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
  • 20.7. Third parties: A person who is not a party to the Contract shall not have any rights under or in connection with it.
  • 20.8. Variation: Except as set out in these Conditions, any variation, including the introduction of any additional terms and conditions, to the Contract shall only be binding when agreed in writing and signed by the Supplier.
  • 20.9. Governing law and jurisdiction: This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, ​English​ law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of ​England and Wales.

Looking for a quote?

We offer customers exceptionally competitive prices and flexible call plans, while your solution can be tailored to suit your organisation's needs and requirements.

Please contact our Sales department for a quote.

The itech support delivers customised features and call plans designed to meet the needs of enterprise and corporate customers. We can provide large blocks of geographic numbers in all UK area codes, as well as 03 and 0845 numbers if your company has, or wants, a national presence. We also offer numbers from many international locations.

We offer a fully hosted solution that uses the power of the Internet so that all your offices are connected to the same virtual phone system, and what's more, we look after the system in our managed data centres so you don’t need to worry about availability, security or back ups.

The solution is fully customisable and scalable – you can add or remove extensions instantly through our user-friendly web-based control panel. Not only that, our solution is flexible and grows with your business as it expands.

As we only provide services to business customers, we can guarantee that our sales and support teams are focused on the needs of your business.

Get a quote today and learn more about the benefits and pricing of our Enterprise solution. One of our Enterprise sales executives will be happy to discuss your requirements and work with you to find the right solution for your business.

Please Contact Us today if you would like to discuss your requirements with our team.

We provide fax to email (fax2email) and email to fax (email2fax) services.

Email to fax allows you to send a fax to any fax machine, anywhere in the world, simply by sending an email. You sign up, add your email address as an authorised user for your account, add some credit (a minimum of £5) and then you're ready to go.

Outbound faxes costs 7p per page for UK landline faxes, can be sent anywhere in the world and we support Microsoft Word, Excel, Powerpoint, Adobe PDF, Tiff, JPEG and many other formats as attachments for your Email to fax.

Fax to email is our inbound fax service, which allows you to receive faxes from other people via email. We give you your own business fax number, or multiple numbers if needed. You then tell which email to send faxes that arrive on that number to. When a fax comes in to your number, we convert it to an Adobe PDF document, add it as an attachment to an email and send it through to you.

You can sign up for fax to email, email to fax, or both. Email to fax has no standing charges, for fax to email, we charge you a standing charge of £2.99 month for the inbound fax number and that's it.

Fax to email is our inbound fax service, which allows you to receive faxes from other people via email. We give you your own business fax number, or multiple numbers if needed. You tell us where to send faxes that arrive on that number to. When a fax comes in to your number, we convert it to an Adobe PDF document, add it as an attachment to an email and send it through to you.

- Email to fax allows you to send a fax to any fax machine, anywhere in the world, simply by sending an email. You sign up, add your email address as an authorised user for your account, add some credit and then you're ready to go.

Prefix Description Price per page
-100 Canada 14.00 p
-100 US Minor Outlying Islands 60.00 p
1 United States of America 14.00 p
1242 Bahamas 75.00 p
1246 Barbados 75.00 p
1264 Anguilla 75.00 p
1268 Antigua and Barbuda 75.00 p
1284 British Virgin Islands 75.00 p
1340 Virgin Islands [USA] 75.00 p
1345 Cayman Islands 75.00 p
1441 Bermuda 75.00 p
1473 Grenada 75.00 p
1649 Turks and Caicos Islands 75.00 p
1664 Montserrat 75.00 p
1670 Northern Mariana Islands [USA] 20.00 p
1671 Guam 60.00 p
1758 Saint Lucia 75.00 p
1767 Dominica 75.00 p
1784 Saint Vincent and the Grenadines 75.00 p
1787 Puerto Rico 75.00 p
1809 Dominican Republic 75.00 p
1868 Trinidad and Tobago 75.00 p
1869 Saint Kitts and Nevis 75.00 p
1876 Jamaica 75.00 p
20 Egypt 47.00 p
212 Morocco 47.00 p
213 Algeria 75.00 p
216 Tunisia 47.00 p
218 Libya 47.00 p
220 Gambia 75.00 p
221 Senegal 75.00 p
222 Mauritania 75.00 p
223 Mali 75.00 p
225 Ivory Coast 75.00 p
226 Burkina Faso 75.00 p
227 Niger 75.00 p
228 Togo 75.00 p
229 Benin 75.00 p
230 Mauritius 75.00 p
231 Liberia 75.00 p
232 Sierra Leone 75.00 p
233 Ghana 75.00 p
234 Nigeria 75.00 p
235 Chad 75.00 p
236 Central African Republic 75.00 p
237 Cameroon 75.00 p
238 Cape Verde 75.00 p
239 Sao Tome and Principe 75.00 p
240 Equatorial Guinea 75.00 p
241 Gabon 75.00 p
243 Congo [Dem. Rep. of? 75.00 p
244 Angola 75.00 p
245 Guinea 75.00 p
245 Guinea-Bissau 75.00 p
248 Seychelles 60.00 p
249 Sudan 47.00 p
250 Rwanda 75.00 p
251 Ethiopia 75.00 p
252 Somalia 75.00 p
253 Djibouti 75.00 p
254 Kenya 75.00 p
255 Tanzania 75.00 p
256 Uganda 75.00 p
257 Burundi 75.00 p
258 Mozambique 75.00 p
260 Zambia 75.00 p
261 Madagascar 75.00 p
262 Reunion [France] 75.00 p
263 Zimbabwe 75.00 p
264 Namibia 75.00 p
265 Malawi 75.00 p
266 Lesotho 75.00 p
267 Botswana 75.00 p
268 Swaziland 75.00 p
269 Mayotte [Comoros] 60.00 p
269 Comoros 60.00 p
27 South Africa 26.00 p
290 Saint Helena 60.00 p
291 Eritrea 75.00 p
297 Aruba 60.00 p
298 Faroe Islands 60.00 p
299 Greenland 60.00 p
30 Greece 26.00 p
31 Netherlands 15.00 p
32 Belgium 15.00 p
33 France 15.00 p
34 Spain 15.00 p
350 Gibraltar 60.00 p
351 Portugal 26.00 p
352 Luxembourg 15.00 p
353 Ireland 15.00 p
354 Iceland 15.00 p
355 Albania 60.00 p
356 Malta 26.00 p
357 Cyprus 26.00 p
358 Finland 15.00 p
359 Bulgaria 29.00 p
36 Hungary 26.00 p
370 Lithuania 29.00 p
371 Latvia 29.00 p
372 Estonia 29.00 p
373 Moldova 60.00 p
374 Armenia 60.00 p
375 Belarus 29.00 p
376 Andorra 60.00 p
377 Monaco 60.00 p
378 San Marino 60.00 p
380 Ukraine 29.00 p
381 Yugoslavia 29.00 p
385 Croatia 29.00 p
386 Slovenia 29.00 p
387 Bosnia and Herzegovina 29.00 p
389 Macedonia 60.00 p
39 Italy 15.00 p
39 Vatican 15.00 p
40 Romania 29.00 p
41 Switzerland 15.00 p
420 Czech Republic 29.00 p
421 Slovakia 29.00 p
423 Liechtenstein 15.00 p
43 Austria 15.00 p
44 United Kingdom 7.00 p
447 United Kingdom - 07X 25.00 p
4470 United Kingdom - 070 25.00 p
4480 United Kingdom - 080 0.00 p
44844 United Kingdom - 0844 20.00 p
44845 United Kingdom - 0845 15.00 p
44870 United Kingdom - 0870 24.00 p
44871 United Kingdom - 0871 32.00 p
44872 United Kingdom - 0872 32.00 p
449 United Kingdom - 09X 312.00 p
45 Denmark 15.00 p
46 Sweden 15.00 p
47 Norway 15.00 p
4779 Svalbard & Jan Mayen Isl. 60.00 p
48 Poland 29.00 p
49 Germany 15.00 p
491801 Germany - 01801 59.00 p
491802 Germany - 01802 59.00 p
491803 Germany - 01803 59.00 p
491804 Germany - 01804 117.00 p
491805 Germany - 01805 78.00 p
49700 Germany - 0700 78.00 p
500 Falkland Islands 60.00 p
501 Belize 24.00 p
502 Guatemala 60.00 p
503 El Salvador 60.00 p
504 Honduras 60.00 p
505 Nicaragua 60.00 p
506 Costa Rica 60.00 p
507 Panama 24.00 p
508 Saint Pierre and Miquelon [France] 60.00 p
509 Haiti 60.00 p
51 Peru 24.00 p
52 Mexico 24.00 p
53 Cuba 75.00 p
54 Argentina 24.00 p
55 Brazil 24.00 p
56 Chile 24.00 p
57 Colombia 24.00 p
58 Venezuela 24.00 p
590 Guadeloupe [France] 75.00 p
591 Bolivia 24.00 p
592 Guyana 75.00 p
593 Ecuador 75.00 p
594 French Guiana 75.00 p
595 Paraguay 24.00 p
596 Martinique [France] 75.00 p
597 Suriname 75.00 p
598 Uruguay 24.00 p
599 Netherlands Antilles 75.00 p
60 Malaysia 48.00 p
61 Australia 20.00 p
61891 Cocos & Christmas Islands 20.00 p
62 Indonesia 60.00 p
63 Philippines 20.00 p
64 New Zealand 20.00 p
65 Singapore 20.00 p
66 Thailand 48.00 p
670 East Timor 20.00 p
672 Antarctica 60.00 p
672 Norfolk Island [Australia] 60.00 p
673 Brunei 60.00 p
674 Nauru 60.00 p
675 Papua New Guinea 60.00 p
676 Tonga 60.00 p
677 Solomon Islands 60.00 p
678 Vanuatu 60.00 p
679 Fiji 60.00 p
680 Palau 60.00 p
681 Wallis and Futuna Islands 60.00 p
682 Cook Islands 60.00 p
683 Niue 60.00 p
684 American Samoa [USA] 60.00 p
685 Western Samoa 60.00 p
686 Kiribati 60.00 p
687 New Caledonia 60.00 p
688 Tuvalu 60.00 p
689 French Polynesia 60.00 p
690 Tokelau 20.00 p
691 Micronesia 60.00 p
692 Marshall Islands 60.00 p
7 Kazakhstan 29.00 p
7 Russia 29.00 p
800 International Freephone 0.00 p
81 Japan 20.00 p
82 Korea 20.00 p
84 Vietnam 60.00 p
850 Korea 60.00 p
852 Hong Kong 20.00 p
853 Macau 60.00 p
855 Cambodia 60.00 p
856 Laos 60.00 p
86 China 20.00 p
86 China/Guangzhou & Shanghai 26.00 p
87 Inmarsat 1350.00 p
880 Bangladesh 60.00 p
886 Taiwan 20.00 p
90 Turkey 26.00 p
91 India 60.00 p
92 Pakistan 60.00 p
93 Afghanistan 60.00 p
94 Sri Lanka 60.00 p
95 Myanmar 60.00 p
960 Maldives 60.00 p
961 Lebanon 47.00 p
962 Jordan 47.00 p
963 Syria 60.00 p
964 Iraq 60.00 p
965 Kuwait 60.00 p
966 Saudi Arabia 60.00 p
967 Yemen 60.00 p
968 Oman 60.00 p
970 Palestine 47.00 p
971 United Arab Emirates 47.00 p
972 Israel 47.00 p
972151 Israel - mobile 151x 47.00 p
9725 Israel - mobile 05x 47.00 p
973 Bahrain 60.00 p
974 Qatar 47.00 p
975 Bhutan 60.00 p
976 Mongolia 60.00 p
977 Nepal 60.00 p
98 Iran 60.00 p
992 Tajikistan 60.00 p
993 Turkmenistan 60.00 p
994 Azerbaijan 60.00 p
995 Georgia 60.00 p
996 Kyrgyzstan 60.00 p
998 Uzbekistan 60.00 p
9999 Pitcairn Islands 20.00 p
9999 Sahara 75.00 p
9999 South Georgia [Falklands] 24.00 p
9999 French Southern and Antarctic 60.00 p
9999 Heard & McDonald Isl. 60.00 p
9999 British Indian Ocean Territory 20.00 p
9999 Bouvet Island 60.00 p

As well as our pay as you use outbound fax service, we also provide outbound fax call plans.

These are handy if you plan to do a lot of outbound faxing and generally will save you money if you plan to do 20 pages or more on a regular basis.

Pay as you go
Fax 50
Fax 150
Fax 500

Pay for outbound faxes from your balance only when you send them. 

Most suitable for those who only want to send faxes occasionally

Send up to 50 pages per month to UK landline fax numbers. 

Send up to 150 pages per month to UK landline fax numbers. 

Send up to 500 pages per month to UK landline fax numbers. 

Allows faxing to other domestic or international destinations by reducing your fax credits pro-rate

No standing charges

£1.99

per month

£4.99

per month

£12.99

per month

Keep your existing number when you switch provider to us

Switching from your current provider to us doesn’t mean you have to give up your existing number.

Many of our customers run successful, established businesses and so changing telephone number is out of the question. You may just really like your number, or have used it on marketing materials. Regardless of the reason, we can help you bring it with you by porting it from your current provider.

This way you can soon be taking advantage of the benefits our award-winning service brings to the table, setting you on your way to a more cost-effective and flexible way of working.

The process

If you wish to port a number to us – or more than one number – it’s a pretty simple process which can be completed swiftly. We will require you to complete, sign and email two forms to us that we will send to you upon your request to port a number.

The forms will ask you to fill in details such as the number(s) you wish to port, your current provider and details of where the line is currently installed at. We will also need to see proof of ownership of any number you wish to port, such as a bill or invoice from the provider you’re moving away from.

The process usually takes around 2 weeks to complete, but it can be less depending on a number of factors. However, we will give you plenty of notice of the official porting date as soon as we get confirmation from your current provider.

Cost

Ordinarily there is a fee of £15 to port a number to our service for the first number, with this reducing to £10 per number for any additional numbers.

However, for larger quantities of numbers – including those all in one range – we can give you a tailored quote which will provide greater value for money. To receive a quote simply contact us using the details below.

Who can we port numbers from?

We have porting agreements in place with many different providers, allowing us to port numbers from most UK providers

Some notable providers we can port from are:

BT TalkTalk
C & W Verizon
Gamma Virgin Media
Spitfire Vodafone

There are many more providers we can port numbers from, so don't worry if yours is not listed above. For a full list of providers we have agreements with, please contact us.

WANT TO GET THE PORT PROCESS STARTED?

To get things started just contact our sales team. They will provide you with all the instructions you need to complete the process, along with the required porting forms.